1. Interpretation, Status of Terms & Application
1.1 Status of Terms
These Terms and Conditions (“Terms”) govern all supplies of goods and services by Paul Turner Signwriters Ltd (Company No. 04779192) (“the Supplier”) to the Customer.
These Terms apply whether the Customer is acting: (a) in the course of a trade, business, craft or profession (“Business Customer”); or (b) as an individual acting wholly or mainly outside such activities (“Consumer Customer”).
1.2 Customer Classification
The Customer shall notify the Supplier prior to acceptance of the Contract if acting as a Consumer Customer. Where the Customer is a Consumer Customer, statutory consumer rights shall apply and prevail over any conflicting provision of these Terms. Any classification or omission shall not prevent the application of mandatory consumer protection legislation where applicable.
1.3 Consumer Addendum (only where applicable)
This Clause applies only where the Customer is a Consumer Customer.
1.3.1 Where the Customer is a Consumer Customer, these Terms shall apply subject to the Consumer Rights Act 2015 and all other mandatory consumer protection legislation.
1.3.2 In the event of any conflict between these Terms and mandatory consumer law, the statutory rights of the Consumer Customer shall prevail.
1.3.3 Certain provisions of these Terms (including but not limited to limitations of liability, cancellation, payment terms, and acceptance provisions) may operate differently or be disapplied to the extent required by law.
1.3.4 The remainder of these Terms shall continue to apply to Consumer Customers insofar as they are lawful and relevant.
1.4 Entire Agreement
These Terms, together with any quotation, specification, artwork approval, or written confirmation issued by the Supplier, constitute the entire agreement between the parties and supersede all prior discussions or representations.
1.5 No Reliance
The Customer acknowledges that it has not relied upon any statement, promise, or representation not expressly set out in the Contract. This does not exclude liability for fraudulent misrepresentation or any liability that cannot lawfully be excluded in relation to Consumer Customers.
1.6 Variation
No variation, amendment, or waiver of these Terms shall be binding unless confirmed in writing by an authorised representative of the Supplier.
1.7 Commercial Basis of Pricing
The Customer acknowledges that: (a) the pricing reflects the allocation of risk under these Terms; and (b) the Supplier would not enter into the Contract on the same pricing basis without such limitations and exclusions.
1.8 Mandatory Legal Rights (Consumer Protection Override)
Nothing in these Terms shall exclude or limit liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability which cannot lawfully be excluded.
1.9 Interpretation of Risk Allocation
Where any provision is ambiguous, it shall be interpreted in a manner that: (a) gives effect to the intended allocation of risk between the parties; and (b) is consistent with applicable law, including consumer protection legislation where relevant.
1.10 Fairness and Transparency
These Terms are intended to be fair and reasonable in accordance with the Consumer Rights Act 2015 and applicable business-to-business commercial standards. Any provision shall be interpreted, where possible, in a manner which gives effect to its commercial purpose while remaining compliant with applicable law. Where any term is found to be unfair or unenforceable in relation to a Consumer Customer, that term shall be severed only to the minimum extent necessary and the remainder of the Terms shall continue in full force.
2. Definitions and Interpretation
2.1 Definitions
In these Terms, unless the context otherwise requires:
- “Approved Artwork” means any artwork, proof, specification, visual, drawing, layout, design or digital file approved by the Customer for production or installation purposes.
- “Business Day” means any day other than a Saturday, Sunday or public holiday in England and Wales.
- “Contract” means the legally binding agreement between the Supplier and the Customer incorporating these Terms together with any quotation, specification, approval, purchase order or written confirmation.
- “Consumer Customer” means a customer who is an individual acting wholly or mainly outside their trade, business, craft or profession.
- “Business Customer” means a customer acting in the course of a trade, business, craft or profession.
- “Customer” means any individual, company, partnership or organisation purchasing Goods or Services from the Supplier.
- “Force Majeure Event” means any event outside the reasonable control of the Supplier including those listed in Clause 24.
- “Goods” means all signage, wraps, graphics, vinyl materials, printed products, fabricated items and related products supplied by the Supplier.
- “Services” means all design, manufacture, printing, installation, fitting, removal, maintenance and related services.
- “Supplier” means Paul Turner Signwriters Ltd (Company No. 04779192).
2.2 Interpretation
2.2.1 References to legislation include amendments, replacements or re-enactments.
2.2.2 Words in the singular include the plural and vice versa.
2.2.3 “Including” means “including without limitation”.
2.2.4 Headings do not affect interpretation.
2.2.5 “Writing” includes email, SMS, WhatsApp, digital approval systems and other electronic communications used in the ordinary course of business.
3. Formation of Contract
3.1 Invitations to treat – All quotations, estimates, and proposals issued by the Supplier are invitations to treat only and do not constitute binding offers.
3.2 Customer offer – Any order, instruction, approval, or payment by the Customer constitutes an offer to purchase Goods or Services on these Terms.
3.3 Acceptance – A Contract shall be formed only when the Supplier: (a) confirms acceptance in writing; or (b) begins performance of the Services; or (c) procures materials or schedules works; or (d) otherwise acts in reliance on the Customer’s instruction.
3.4 Priority of terms – These Terms apply to the exclusion of any Customer terms or conditions unless expressly agreed in writing by the Supplier.
3.5 Pre-contract information disclaimer – Any samples, illustrations, specifications or advertising material are for guidance only and do not form part of the Contract unless expressly confirmed in writing.
3.6 Right to decline work – The Supplier reserves the right to refuse or cancel any order prior to acceptance without liability.
3.7 Authority – No employee or subcontractor has authority to vary these Terms unless confirmed in writing by the Supplier.
3.8 Bespoke nature of services – The Customer acknowledges that: (a) the Services are bespoke; (b) production and procurement may commence immediately; and (c) delays in approvals may affect pricing and scheduling.
3.9 Purchase orders – Any purchase order or reference number issued by the Customer is for administrative purposes only and does not override these Terms.
3.10 Electronic communications and reliance – The Supplier may rely upon electronic communications (including email, WhatsApp, SMS, digital approvals and messaging platforms) as valid instructions and authorisations from the Customer.
3.11 Consumer clarity safeguard – Where the Customer is a Consumer Customer, electronic approvals and communications shall still be valid evidence of instruction, but shall not exclude statutory cancellation, rejection, or refund rights where applicable under law.
3.12 Communications – Communications sent electronically shall be deemed received when capable of being accessed by the recipient unless the sender receives notice of failed delivery.
4. Pricing and Payment
4.1 All prices are exclusive of VAT and any other applicable taxes unless expressly stated otherwise.
4.2 Quotations are based on information available at the time of issue, including specifications, materials, access conditions and timelines. The Supplier reserves the right to revise pricing where: (a) specifications are varied or clarified; (b) site conditions differ from those assumed; (c) delays are caused by the Customer or third parties; (d) material, supplier or labour costs increase; or (e) additional work is required due to unforeseen circumstances.
4.3 The Supplier may require deposits, staged payments or full payment in advance at its discretion prior to commencement of any works, including design, procurement, production or installation scheduling.
4.4 Any deposit paid shall become non-refundable only to the extent necessary to cover: (a) design or artwork work completed; (b) materials ordered or allocated; (c) production or scheduling commitments made; (d) subcontractor costs incurred; and (e) other reasonable losses or costs actually incurred by the Supplier as a result of cancellation or postponement. The Supplier shall act reasonably in calculating such sums and shall provide supporting detail upon reasonable request.
4.5 Unless otherwise agreed in writing, payment becomes due immediately upon: (a) completion of Services; (b) delivery of Goods; (c) installation completion; or (d) notification that Goods are ready for collection.
4.6 The Supplier may issue interim invoices where works are staged, delayed, partially completed, or subject to variation.
4.7 Time for payment is an essential term of the Contract in relation to Business Customers.
4.8 Business Customers shall not be entitled to withhold, set off or deduct sums due under the Contract except where such right cannot lawfully be excluded.
4.9 If payment is not made by the due date, the Supplier may: (a) suspend ongoing works; (b) withhold delivery or installation; (c) retain Goods, materials or artwork; (d) cancel future scheduled works; and/or (e) charge statutory or contractual interest and recovery costs.
4.10 Business Customers shall pay interest under the Late Payment of Commercial Debts (Interest) Act 1998.
4.11 Business Customers shall indemnify the Supplier against all reasonable recovery costs including legal fees, debt recovery charges, administrative costs and enforcement expenses to the extent permitted by law.
4.12 The Supplier reserves the right to charge reasonable administrative fees, storage charges, collection costs, returned payment charges and costs arising from failed payment methods, delayed collection, or additional payment handling requirements caused by the Customer.
4.13 Acceptance of late or staged payment shall not constitute waiver of any rights.
4.14 All payments shall be made in cleared funds without deduction unless required by law.
5. Title and Risk
5.1 Risk in Goods passes to the Customer upon the earlier of: (a) delivery; (b) collection; (c) installation completion; or (d) Customer use or possession.
5.2 Legal and beneficial title to Goods shall remain with the Supplier until full payment has been received in cleared funds for: (a) all Goods supplied; and (b) all Services and other sums due under any agreement between the parties.
5.3 Until title passes, the Customer shall: (a) hold Goods as bailee for the Supplier; (b) store and insure Goods properly; (c) not sell, dispose of or encumber Goods; and (d) ensure Goods remain identifiable as Supplier property.
5.4 Installation of Goods shall not transfer ownership where payment remains outstanding.
5.5 The Supplier reserves the right, where legally entitled and reasonably necessary, to recover unpaid Goods or seek recovery of outstanding sums through lawful means.
5.6 Where recovery is impractical or disproportionate, the Supplier may pursue the outstanding balance as a debt without limitation of rights.
5.7 The Customer shall not remove or alter identifying marks or ownership indicators relating to unpaid Goods.
6. Customer Obligations and Substrate Disclosure
6.1 The Customer warrants that all information provided to the Supplier is accurate, complete and not misleading.
6.2 The Customer must disclose prior to installation any coatings, treatments or modifications including: (a) ceramic coatings; (b) nano coatings; (c) waxes or sealants; (d) paint protection film (PPF); (e) resprayed or repaired surfaces; or (f) any non-original finishes.
6.3 Failure to disclose shall release the Supplier from liability for adhesion failure, lifting, surface damage or installation defects arising from such conditions.
7. Substrate Suitability
7.1 The Customer is responsible for defects, conditions or suitability issues relating to substrates which are not reasonably apparent on inspection by the Supplier.
7.2 The Supplier accepts no liability for defects or failure arising from: (a) corrosion or oxidation; (b) structural weakness; (c) contamination or prior damage; (d) unsuitable coatings or finishes; or (e) previous repairs or treatments.
8. Artwork Approval and Indemnity
8.1 The Customer is responsible for reviewing and approving all artwork, proofs and specifications prior to production.
8.1.1 Where artwork, logos, specifications or files are supplied by the Customer or third parties on the Customer’s behalf, the Customer remains solely responsible for the accuracy, quality, legality and suitability.
8.1.2 Where measurements, dimensions, site information or specifications are supplied by the Customer or third parties on the Customer’s behalf, the Customer shall be responsible for their accuracy and the Supplier shall not be liable for errors, fitment issues, delays, reprints or additional costs arising from inaccurate information supplied.
8.2 Approval constitutes acceptance of all aspects of design including spelling, layout, vehicle type, sizing, colours, positioning and content accuracy.
8.3 The Customer warrants that all approved artwork is accurate and lawful and Business Customers shall indemnify the Supplier against all losses, claims or liabilities arising from approved content, except where caused by proven negligence of the Supplier.
9. Intellectual Property Rights
9.1 All intellectual property rights in artwork, designs, concepts and creative outputs remain the property of the Supplier at all times unless expressly agreed in writing.
9.2 Payment does not transfer ownership of intellectual property rights.
9.3 The Customer is granted a limited licence to use installed Goods solely in situ for their intended purpose.
9.4 No reproduction, copying, modification or reuse of Supplier intellectual property is permitted without prior written consent.
10. Installation Conditions
10.1 The Customer shall ensure that all installation environments are safe, accessible and suitable for the performance of Services.
10.2 The Supplier may suspend, delay or reschedule installation where conditions are unsafe, unsuitable or likely to affect quality or safety.
10.3 Any abortive attendance, delay or rescheduling caused by the Customer shall be chargeable.
11. Site Readiness and Access
11.1 The Customer shall ensure that all vehicles, premises, Installation Sites and Substrates are fully prepared, accessible and suitable prior to attendance by the Supplier.
11.2 The Customer shall provide at its own cost: (a) safe, lawful and uninterrupted access to the Installation Site; (b) adequate working space; (c) suitable lighting and power supply where required; (d) appropriate environmental conditions (including temperature and shelter); (e) all necessary permissions, permits or consents; (f) access to keys, security codes or authorised personnel; and (g) clean, dry and properly prepared substrates.
11.3 Vehicles and substrates must be presented in a condition suitable for installation, including being: (a) structurally sound; (b) clean and free from contaminants; (c) free from waxes, silicones, coatings, PPF or treatments unless disclosed; and (d) capable of receiving installation without additional preparation unless agreed.
11.4 The Supplier shall not be liable for delays, defects, adhesion failure or reduced performance arising from inadequate site readiness or substrate condition.
11.5 Where installation cannot proceed or is materially disrupted due to Customer default, including: (a) poor preparation; (b) restricted access; (c) unsuitable environmental conditions; (d) missing vehicles or personnel; or (e) undisclosed substrate conditions, the Supplier may: (i) suspend or postpone works; (ii) charge abortive attendance fees; (iii) charge additional labour, delay or rescheduling costs; and/or (iv) treat the matter as a Variation under Clause 16.
11.6 Waiting time, delays, site inductions or restricted access periods shall be chargeable at the Supplier’s standard rates.
11.7 The Customer shall be responsible for all permits, permissions and compliance requirements relating to access and installation.
11.8 The Supplier may refuse or suspend work where, in its reasonable opinion, conditions are unsafe, unsuitable or likely to compromise quality or safety.
12. Vinyl Application, Wrapping and Removal Risk
12.1 The Customer acknowledges that vinyl application, wrapping, installation and removal are specialist processes involving inherent risks which cannot be fully eliminated.
12.2 The Customer accepts responsibility for the suitability, condition and integrity of all substrates, including paintwork and surface finishes.
12.3 The Supplier gives no warranty that any substrate is suitable unless expressly confirmed in writing following inspection.
12.4 The Customer must disclose prior to commencement any: (a) ceramic coatings; (b) nano coatings; (c) waxes or sealants; (d) paint protection film (PPF); (e) resprayed or repaired paintwork; (f) non-original finishes; (g) corrosion or oxidation; or (h) previous vinyl applications or removals.
12.5 Failure to disclose shall release the Supplier from liability for: (a) adhesion failure; (b) lifting, bubbling or shrinkage; (c) paint or lacquer damage; (d) contamination or ghosting; or (e) premature material failure.
12.6 The Supplier shall not be liable for: (a) paint lift, cracking or delamination; (b) adhesive residue or marking; (c) fading or colour variation; (d) corrosion exposure; (e) pre-existing defects becoming visible; (f) edge lift or material movement over time; or (g) aesthetic outcomes within agreed specification, except where caused by the Supplier’s negligence.
12.7 The Customer acknowledges that: (a) joins, seams and overlaps may be visible; (b) complete invisibility of edges cannot be guaranteed; (c) complex surfaces may reduce finish uniformity or lifespan; and (d) substrate visibility may remain in certain conditions.
12.7.1 Certain components including badges, trims, handles, lights, mouldings or fittings may require removal or adjustment during installation or removal processes.
12.7.2 The Supplier shall exercise reasonable care during such work but shall not be liable for damage, breakage, weakened fixings, adhesive failure, alignment variation or inability to reinstall components where caused by age, corrosion, previous repairs, wear, brittle materials or pre-existing condition.
12.7.3 Unless otherwise agreed in writing, removed badges or components may not be reinstalled and may instead be returned to the Customer.
12.8 Vinyl removal carries inherent risk of: (a) paint or lacquer damage; (b) surface marking or lifting; (c) adhesive residue; and (d) exposure of underlying defects.
12.9 No warranty is given regarding substrate condition after removal.
12.10 Subject to Clause 21.1, the Supplier shall not be liable for repainting costs, loss of value, downtime or consequential losses arising from: (a) pre-existing substrate defects; (b) undisclosed repairs, coatings or treatments; (c) inherent risks associated with vinyl installation or removal; or (d) factors outside the Supplier’s reasonable control.
12.11 Any advice given regarding durability or suitability is advisory only and not a guarantee.
12.12 Environmental conditions, cleaning methods, chemical exposure and usage will affect performance and lifespan.
13. Care and Aftercare (Condition Precedent to Liability)
13.1 The Customer must comply with all aftercare instructions provided by the Supplier.
13.2 Aftercare requirements include (without limitation): (a) no high-pressure washing on wrapped surfaces; (b) no automated car washes; (c) use of mild cleaning products only; (d) prompt removal of contaminants including fuel, oil, bird droppings and industrial residues.
13.3 Failure to comply with aftercare instructions may void any applicable warranty and release the Supplier from liability to the fullest extent permitted by law.
14. Warranties and Manufacturer Materials
14.1 Certain Goods may include third-party manufactured materials (including but not limited to 3M or equivalent manufacturers). Any warranties relating to such materials are provided solely by the manufacturer.
14.2 The Supplier acts solely as installer and does not provide or extend manufacturer warranties.
14.3 Manufacturer warranty terms are subject to change and are outside the control of the Supplier.
14.4 The Supplier accepts no responsibility for: (a) interpretation of manufacturer warranties; (b) approval or rejection of warranty claims; or (c) manufacturer decisions or outcomes.
14.5 References to manufacturer warranties are provided for information only and do not form part of the Contract.
15. Inspection and Acceptance
15.1 The Customer shall inspect Goods and Services immediately upon completion.
15.2 Goods and Services shall be deemed accepted upon the earlier of: (a) use beyond reasonable inspection; or (b) within a reasonable period and in any event no later than 7 days, provided that such deemed acceptance shall not apply to defects which were not reasonably discoverable on inspection or where statutory rights apply.
16. Variations and Change Control
16.1 Any request to alter scope, specification, timing, design, materials or installation shall constitute a Variation.
16.2 Variations must be confirmed in writing by the Supplier before becoming binding.
16.3 The Supplier may adjust pricing, timelines and resource allocation in response to Variations.
16.4 The Supplier may rely upon informal communications as evidence of instructions or Variations where reasonable in the circumstances, particularly where the Supplier has acted in reliance upon such communications.
16.5 The Customer remains liable for all costs arising from Variations, including labour, materials, production disruption, rework, storage and administration.
16.6 Post-approval or post-production changes may result in additional charges, reprints, delays or cancellation costs.
16.7 The Supplier shall not be liable for delays or defects arising from incomplete or changing instructions.
16.8 The Supplier may refuse any Variation that is unsafe, impractical or commercially unreasonable.
16.9 No failure to respond shall constitute acceptance of a Variation.
17. Pre-Installation Inspection and Right to Refuse
17.1 The Supplier may inspect substrates or sites prior to installation.
17.2 Such inspection does not constitute a guarantee of suitability.
17.3 The Customer remains responsible for substrate suitability.
17.4 The Supplier may refuse or suspend installation where conditions are unsuitable, unsafe or likely to result in failure or damage.
17.5 The Supplier shall not be liable for costs arising from refusal or suspension.
17.6 Where the Customer insists on proceeding against advice, the Supplier may require written confirmation that work proceeds at the Customer’s risk.
17.7 Any remedial work or additional preparation required shall be chargeable.
18. Cancellation and Bespoke Goods
18.1 Goods and Services are bespoke and made to order.
18.2 The Customer acknowledges that cancellation rights may be lost once production, design, procurement or scheduling has commenced.
18.3 Commencement includes: (a) artwork preparation; (b) material ordering; (c) production scheduling; (d) printing or fabrication; or (e) subcontractor allocation.
18.4 Deposits may be retained only to the extent necessary to cover reasonable and proportionate costs, commitments and losses incurred by the Supplier following commencement, subject to any mandatory rights or remedies which cannot lawfully be excluded.
18.5 Upon cancellation, the Customer shall pay for all costs incurred including: (a) labour and design time; (b) materials ordered or allocated; (c) production and manufacture; (d) subcontractor costs; (e) storage or scheduling losses; and (f) administrative costs. The Customer shall remain liable for all reasonable and proportionate costs, losses and commitments actually incurred by the Supplier up to the date of cancellation.
18.6 The Supplier may invoice such sums immediately upon cancellation.
18.7 Postponement may be treated as cancellation where it materially and unreasonably disrupts scheduling, procurement or resource allocation.
18.8 Partial cancellation of fleet or staged projects may be separately chargeable.
18.9 The Supplier does not supply or release editable artwork files, working files, production files or underlying design assets created during the project unless expressly agreed in writing. All such materials remain the intellectual property of the Supplier.
19. Storage, Fleet Staging and Abandonment
19.1 The Supplier may store Goods, materials, vehicles or customer property where reasonably required for operational, scheduling or logistical purposes.
19.2 The Customer acknowledges that phased delivery, fleet staging and delayed collection are inherent features of the Services and shall not constitute delay or breach by the Supplier.
19.3 Unless otherwise agreed in writing: (a) vehicles or property stored within the Supplier’s secured workshop premises may be covered by the Supplier’s insurance arrangements, subject always to applicable policy terms, exclusions and insurer acceptance; (b) vehicles, Goods or property stored externally, including within gated yards, compounds or outdoor storage areas, are stored at the Customer’s risk and the Supplier does not accept responsibility for theft, vandalism, weather exposure or other loss beyond its reasonable control; (c) the Customer remains responsible for maintaining adequate insurance for all vehicles, Goods and property supplied or stored in connection with the Services.
19.4 The Customer shall maintain adequate insurance at all times in respect of: (a) vehicles; (b) Goods; (c) contents; and (d) any related property.
19.5 The Supplier shall not be liable for loss or damage arising from: (a) weather exposure; (b) battery discharge or mechanical issues; (c) deterioration due to storage; (d) theft or vandalism outside its reasonable control; (e) failure of alarms, trackers or immobilisers; or (f) latent defects not caused by the Supplier.
19.6 The Customer shall ensure that all vehicles delivered for storage are: (a) roadworthy unless otherwise disclosed; (b) capable of being safely moved; (c) free from hazardous contents; and (d) lawfully in the Customer’s ownership or control.
19.7 The Supplier may move or reposition vehicles or Goods as reasonably required for operational efficiency.
19.8 Storage, handling and administrative charges may apply on a reasonable basis where: (a) installation is delayed by the Customer; (b) vehicles arrive earlier than scheduled; (c) collection is delayed; or (d) work is suspended or postponed.
19.9 The Supplier may invoice storage charges periodically for long-term storage.
19.10 Where Goods, vehicles or property remain uncollected for more than: (a) 90 days; or (b) 30 days following written notice requesting collection, the Supplier may issue a final written notice requiring collection within a reasonable specified period.
19.11 If collection does not occur within the stated period, the Supplier may exercise any rights available under applicable law, including recovery of reasonable storage, handling and disposal costs.
19.12 Any disposal or sale shall be carried out reasonably and in accordance with applicable legal obligations.
19.13 The Supplier shall not be liable for reasonable deterioration or loss of value arising from storage conditions, passage of time or delayed collection, except to the extent caused by the Supplier’s negligence.
20. Termination
20.1 The Supplier may suspend or terminate the Contract immediately where: (a) payment is overdue; (b) the Customer breaches these Terms; (c) insolvency or financial distress arises; (d) access or cooperation is not provided; (e) health and safety concerns arise; (f) abusive or unreasonable conduct occurs; or (g) continuation becomes commercially impractical.
20.2 Suspension of Services shall not waive any rights of the Supplier.
20.3 Upon termination, the Supplier may: (a) cease all production and installation; (b) retain Goods, materials and artwork; (c) cancel scheduled works; and (d) recover Supplier property.
20.4 The Customer shall pay for all work carried out up to termination including: (a) design and artwork; (b) labour and installation time; (c) materials ordered or allocated; (d) subcontractor costs; (e) storage and logistics; and (f) cancellation or committed costs.
20.5 All sums shall become immediately due upon termination.
20.6 The Supplier shall not be liable for any loss arising from lawful termination.
20.7 Termination shall not affect accrued rights or obligations intended to survive termination.
21. Limitation of Liability
21.1 Nothing in these Terms shall exclude liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability which cannot lawfully be excluded. Any limitation or exclusion shall apply only to the fullest extent permitted by law.
21.2 Subject to Clause 21.1, the Supplier shall not be liable for any indirect, consequential or economic loss including loss of profit, revenue, business opportunity or goodwill.
21.3 The Supplier shall not be liable for: (a) substrate or paint failure not caused by the Supplier; (b) environmental or chemical exposure after installation; (c) third-party interference or alteration; (d) normal wear and ageing; or (e) aesthetic variations within agreed specification.
21.4 Subject to Clause 21.1 and any mandatory statutory rights, the Supplier’s total liability to a Business Customer shall not exceed the total amount paid or payable under the Contract.
21.5 Any claim by a Business Customer shall be notified to the Supplier as soon as reasonably practicable after discovery and, in any event, within twelve (12) months of completion of the relevant Services, except where the claim relates to a latent defect not reasonably discoverable within that period.
22. Subcontracting
22.1 The Supplier may subcontract all or part of the Services at its discretion.
22.2 The Customer acknowledges that subcontracting is standard industry practice.
22.3 No contractual relationship shall exist between the Customer and any subcontractor.
22.4 The Supplier shall remain responsible for coordination of subcontractors but not for delays or failures outside its reasonable control.
22.5 The Customer shall not instruct or interfere with subcontractors directly.
22.6 Any direct instruction to subcontractors may be treated as a Variation and charged accordingly.
22.7 The Customer shall not knowingly or intentionally solicit and directly engage any subcontractor introduced by the Supplier through the Services for a period of 6 months following completion of the Services without the Supplier’s prior written consent.
23. Data Protection, Privacy and Confidentiality
23.1 The Supplier shall process personal data in accordance with UK GDPR and the Data Protection Act 2018.
23.2 The Supplier’s Privacy Policy is available at its official website.
23.3 Data may be processed for: (a) quotations and fulfilment; (b) scheduling and installation; (c) subcontractor coordination; (d) payment processing; (e) warranty administration; and (f) legal compliance.
23.4 Data may be shared with subcontractors or service providers where reasonably necessary.
23.5 Each party shall keep confidential all non-public commercial or technical information.
23.6 The Customer shall not disclose pricing, artwork, processes or Supplier confidential information without consent.
23.7 The Supplier may photograph or record completed works for portfolio, marketing or operational purposes unless otherwise agreed in writing.
23.8 Confidentiality requirements must be agreed in advance in writing.
23.9 The Supplier is not liable for data loss or cyber incidents beyond its reasonable control.
23.10 Confidentiality obligations do not apply to information which is: (a) publicly available; (b) lawfully obtained from third parties; (c) required to be disclosed by law; or (d) disclosed to professional advisers.
23.11 These obligations survive termination.
24. Force Majeure
24.1 The Supplier shall not be liable for delay or failure caused by events beyond its reasonable control.
24.2 Such events include but are not limited to: (a) extreme weather; (b) supply chain disruption; (c) material shortages; (d) transport or logistics failures; (e) illness or labour shortages; (f) subcontractor failure; (g) utility or communications failure; (h) regulatory restrictions; (i) accidents or equipment failure; (j) civil unrest or emergency events.
24.3 The Supplier may suspend, delay or reschedule Services without liability.
24.4 Any estimated completion dates affected by a Force Majeure Event shall be extended by a reasonable period reflecting the duration and consequences of the delay.
24.5 Where Force Majeure events result in increased costs or extended resource allocation, the Supplier may reasonably adjust pricing to reflect such additional costs incurred.
24.6 If Force Majeure continues for an extended period, the Supplier may terminate the Contract without liability except for sums already accrued.
25. Consumer Rights
25.1 Nothing in these Terms shall exclude statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.
26. Hierarchy of Terms
26.1 These Terms shall be interpreted as a single integrated agreement.
26.2 These Terms shall be interpreted as a whole and in a manner consistent with applicable law and the commercial purpose of the Contract.
26.3 The pricing reflects the allocation of risk contained in these Terms.
26.4 No external statement or prior agreement shall override these Terms unless in writing signed by a director.
27. General
27.1 These Terms constitute the entire agreement between the parties.
27.2 The Customer confirms it has not relied on any statement not set out in the Contract.
27.3 No variation is valid unless agreed in writing by a director.
27.4 Failure to enforce any right shall not constitute waiver.
27.5 If any provision is invalid, the remainder shall continue in full force.
27.6 The Supplier may assign or subcontract its rights or obligations.
27.7 The Customer may not assign rights without consent.
27.8 Nothing in these Terms creates a partnership or agency relationship.
27.9 Third party rights are excluded under the Contracts (Rights of Third Parties) Act 1999.
27.10 Rights and remedies are cumulative.
27.11 Survival clauses include payment, liability, confidentiality and IP provisions.
27.12 In relation to Business Customers, these Terms shall not be interpreted against the Supplier solely on the basis that they were drafted by it.
28. Governing Law and Jurisdiction
28.1 These Terms are governed by the laws of England and Wales.
28.2 The courts of England and Wales shall have exclusive jurisdiction over all disputes.
Version: 1.0 | Effective Date: 18 May 2026
Paul Turner Signwriters Ltd | Company No. 04779192 | Registered in England and Wales